Refund policy
Replacement of defective / damaged / product differences
- We will responsibly replace defective or damaged products.
- If there is something wrong with the product, please write down the defect status and damage status in detail and contact us as soon as possible by e-mail within 7 days after the product arrives. We will arrange to replace it with a non-defective product as soon as possible.
- For product differences, please write down the product name and order number you ordered, and contact us as soon as possible by email within 7 days after the product arrives.
- We will bear the responsibility for defective products, damaged products, and product differences.
- In case of a damage accident during transportation, the shipping company will ask you to pull it up, so please contact us as soon as possible.
■ Returns and exchanges at the convenience of our customers
- Please contact us as soon as possible regarding the return or exchange of the product by e-mail within 7 days after the product arrives.
- The customer is responsible for the shipping fee for returning the product and the transfer fee for refunding. In addition, please note that shipping and handling charges are non-refundable.
- If you wish to exchange it, please bear the shipping fee again.
■ About products that cannot be returned or exchanged
- Used product
- Back-order product
- Due to a defect caused by use other than the original purpose of the product